Frequently Asked Questions | Tom Pollard Designs

A Few Questions, A Few Answers...
When Ordering From Our Online Ornament Store

Thousands of customers have purchased ornaments from our store. We have these ornaments in stock and ship them quickly.  We add new designs on a regular basis. Like our Facebook page to keep up with the latest designs.

Here we go:  

How much is shipping?  

$5 flat fee for the purchase of 1-4 ornaments.
Free with the purchase of 5 or more ornaments. 

Ornaments are usually shipped USPS and on average take 2-9 business days to arrive, depending greatly on your location in the U.S.

Most ornaments ship with a black slimline box.  Some of the larger or dimensional ornaments do not fit in the black box and may come in a white folding box. Optionally, you can purchase a gold foil gift box.

Tom, what are your ornaments made of?  

The ornaments are made of brass which is chemically photo etched and plated to give it its final tarnish-resistant finish. If you wish to learn more about the process of creating an ornament, feel free to visit the following page: The Process of Creating Ornaments. Please be sure to read the page all the way to the end to learn about the entire process.  

How thick are your ornaments?  I've purchased some brass ornaments in my travels that are so wafer thin that you can bend them with little or no effort. How sturdy are yours? 

As you know, ornaments that are too thin bend and break over time. Ornaments made of metal that is too thick can weigh the Christmas tree branches down and just look bulky. We use a thickness of metal (.020 inch or.5 mm thick) that is both durable yet light enough to hang nicely on the tree.

I notice on your website that the pop-up ornaments are the same price as the flat ornaments. Why is that?

Although pop-up ornaments can provide you with a little 3D effect, they really use the same amount of metal as a flat ornament.

What are your options for packaging of the ornaments?

Most ornaments from our Online Store are shipped in our standard Black Slimline Gift Box free of charge. However, we do offer the option to upgrade packaging to our elegantly designed Gold-Foil Gift Box for an additional charge. Get more information on our packaging options.  Some of the larger dimensional ornaments don't fit in any of our boxes.  If you have a question about the ornament you want, please contact us with you question.

Do you offer any stands or hangers so we can proudly display our ornaments year-round?

We offer two different types of Ornament Hangers which would be perfect to present your treasured keepsakes year-round. We have a "tree-style" hanger that holds a single ornament and a hanger that is able to hold up to six ornaments. We also carry a smaller metal Display Stand" able to hold a single ornament. Get more information on our beautiful display stand and hanger options

How will my order be shipped?  What are your shipping fees?

All orders are shipped Priority Mail via the USPS and take approximately 3-5 business days to arrive.  When you order 1-4 ornaments, a flat fee of $5.00 is applied for shipping.  We offer FREE Shipping for all orders of 5 or more ornaments. 

Is there a minimum number of ornaments that must be ordered?

No.  You may order as few or as many as you would like.  Shipping charges will vary according to the number ordered.  

I imagine that if our order is large, there can be more than one box to ship to us.  How much can we expect to pay for shipping?  

All orders of 5 ornaments or more are shipped FREE of charge regardless of the number of boxes it takes to ship.

If there are any more questions we can answer, please do not hesitate to contact us at:

412-761-4788 or 800-231-4788

*No soliciting faxes

Get answers to your questions about the ornaments in Tom Pollard Design's online store.

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1420 Termon Avenue   ::   Pittsburgh, PA 15212   ::   TOLL FREE 800-231-4788   ::   412-761-4788   ::   FAX 412-761-4706   ::

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