Tom Pollard Designs Custom Ornaments

Terms and Conditions

Orders and Returns

Processing of orders can take 2-3 business days. Shipping can take 2-4 business days. If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product. You must contact us within 10 days from the date you received it.

Privacy Policy

When using our site you may be asked to share personal information to help contact or identify you. Any names, emails, addresses and any other information collected will not be shared or sold. Our site uses PayPal (for credit card procesing) and Google Analytics (data collection); you may wish to read their privacy policies.

We do collect information from users who opt to create an account.  We use this solely to communicate with our clients.  We respect your privacy and will not sell your information to a third party.


This site is secured with a Comodo SSL Certificate, so your orders are secure. Credit card payments are handled via PayPal.  We store no payment information.


Free shipping

Contact Information

Tom Pollard Designs

1420 Termon Avenue
Pittsburgh, PA 15212

TOLL FREE 800-231-4788
FAX 412-761-4706

*No Soliciting faxes


1420 Termon Avenue   ::   Pittsburgh, PA 15212   ::   TOLL FREE 800-231-4788   ::   412-761-4788   ::   FAX 412-761-4706   ::

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